Refund policy
Our "Radiance Guarantee"
At Tvak Radiance, we want you to feel confident in your skincare journey. We understand that finding the right fit for your skin can take time.
14-Day Money-Back Guarantee: If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to request a full refund—even if the product has been opened and tried.
Simple Eligibility: To help us process your request quickly, we simply ask that the product is returned with its original packaging and that you provide your order number or proof of purchase.
Safety & Hygiene: For the health of our community, please do not return products that have been contaminated or significantly depleted beyond what is reasonable for a 14-day trial.
How to Start a Return:
To begin, please contact our support team at support@tvakradiance.com.
Our return address is:
20 Publix Dr Ste 104-133
Clayton NC 27527
Note: This policy is proudly backed by Pra-Dee Inc. to ensure every customer has a premium experience with the Pra-Dee Tvak Radiance line.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
No Restocking Fee: We do not charge any restocking fee on returned items.
No Final Sale Items: All products are eligible for return within the 14-day window unless otherwise noted at time of purchase.
Refund Timing: Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.